- •Business Letter
- •Contents
- •Предисловие
- •Standard Features of the Business Letter
- •1.FLANAGAN’S DEPARTMENT STORE
- •Smallcrown Ltd
- •Arrangement Styles
- •[Blocked Letter Style]
- •16 Bellview Road
- •The Manager
- •[Modified Block Letter Style]
- •MARLBOROUGH HOTEL
- •5 March 200…
- •16 Bellview Road
- •Style and Tone
- •INQUIRIES
- •Important Language to Remember
- •Opening the letter
- •Main message
- •Closing the letter
- •An example letter
- •2520 Visita Avenue
- •Olympia, WA 98501
- •REPLIES to INQUIRIES
- •Opening the letter
- •Main message
- •Closing the letter
- •Emma Beckley
- •RESERVATIONS and REPLIES to them
- •London W25
- •The Manager
- •Oak Ridge
- •R.W.Winfield
- •Skyways Holidays
- •Mrs Pinotti
- •Confirmations
- •Offering alternatives
- •HANDLING COMPLAINTS
- •Complaints
- •Outline
- •1.Identify the reason you’re writing. Avoid leaping into the details of the problem in the first sentence.
- •15 Cedars Road
- •14 West Brampton Road
- •21 October 200…
- •The Manager
- •Writing Curriculum Vitae and Covering Letters
- •DO NOT include personal information such as age, sex, marital status, race, ethnic background and religion. Do not attach a photograph.
- •Street address
- •Employment History
- •Educational History
- •CURRICULUM VITAE
- •Education
- •COVER LETTERS
- •Further reading
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Министерство образования Российской Федерации Хабаровская государственная академия экономики и права
Кафедра иностранных языков и межкультурной деловой коммуникации
Business Letter
Методические указания для студентов III курса специальности «ЭУП» дневной формы обучения
Хабаровск 2003
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Contents |
|
Standard Features of the Business Letter………………………………… |
5 |
Arrangement Styles………………………………………………………. |
8 |
Style and Tone ………………………………………………………….. |
10 |
Types of the Business Letter…………………………………………….. |
14 |
Inquiries and Replies to them……………………………………………. |
14 |
Reservations and Replies to them………………………………………... 21 Handling Complaints…………………………………………………….. 29 Complaints………………………………………………………………… 29 Adjustments………………………………………………………………. 31 Writing Curriculum Vitae and Covering Letter………………………….. 38
Sources…………………………………………………………………….. 48
Further Reading……………………………………………………………. 48