- ••Management
- •Topic 1.
- •Organization
- •“Management is the process of designing and maintaining an environment in which individuals
- •Definition
- •Importance of Management
- •Contd.
- •What do Managers Do? The Management Process
- •MANAGERS
- ••first-line managers include department head, team leader, and unit manager. For example, the
- ••Job titles such as chief executive officer (CEO), chief operating officer (COO), chief
- •A chief executive officer (CEO) is the highest-ranking executive in a company, whose
- •In both business and the public sector, board members are supposed to oversee
- •Accountability Is a Foundation of Managerial Performance. The term accountability describes the requirement
- •Effective Managers Help Others Achieve High Performance and Satisfaction. An effective manager helps
- •Are you willing to work anywhere other than in a high-QWL setting? Would
- •Managers Are Coaches, Coordinators, and Supporters. We live and work in a time
- •If we turn the traditional organizational pyramid upside down, we get a valuable
- •Terms to Define: Accountability Board of directors Effective manager First- line managers
- •Questions for Discussion 1. Other than at work, in what situations do you
- •What Do Managers Do, and What Skills?
- •Topic 2. The Five Functions of Management by Fayol's
- •What Four Functions Make Up the Management Process? Contemporary theory
- •The management process is planning, organizing, leading, and controlling the use of resources
- •Organizing is the process of assigning tasks, allocating resources, and coordinating work activities.
- •Organizing. Even the best plans will fail without strong implementation. Success begins with
- •Leading .The management function of leading is the process of arousing people’s enthusiasm
- •Controlling is the process of measuring work performance, comparing results to objectives, and
- •Managers Perform Informational,
- •Agenda Setting Agendas are important in management, and it is through agenda setting
- •Managers engage in networking to build and maintain positive relationships with other people,
- •A technical skill is the ability to use a special proficiency or expertise
- •The ability to work well with others is a human skill, and a
- •Conceptual Skill The ability to think critically and analytically is a conceptual skill.
- •Conceptual skills are important for all managers but gain in relative importance as
- •Lifelong learning is continuous learning from daily experiences. Learning agility is the
- •Rapid Review • The daily work of managers is often intense and stressful,
- •Globalization is the worldwide interdependence of resource flows, product markets, and business competition.
- •Failures of Ethics and Corporate Governance are Troublesome.
- •Workforce diversity describes differences among workers in gender, race, age, ethnicity, religion, sexual
- •personal career readiness—the combination of skills, competencies, aspirations, and goals that can move
- •Rapid Review • Globalization has brought increased use of global outsourcing by businesses
- •Intellectual capital is the collective brainpower or shared knowledge of a workforce.
- •Taylor’s scientific management sought efficiency in job performance. • Weber’s bureaucratic organization is
- •Taylor noticed that many workers did their jobs in their own ways—perhaps haphazardly
- •Taylor’s approach to scientific management can be summarized in these four core principles
- •The scalar chain principle states that organizations should operate with clear and unbroken
- •Rapid Review • Taylor’s principles of scientific management focused on the need to
- ••Follett viewed organizations as communities of cooperative action.
- •Follett suggested that making every employee an owner in the business would create
- •The Hawthorne Studies Focused Attention on the Human Side of Organizations.
- •Maslow Described a Hierarchy of Human Needs with Self-Actualization at the Top. The
- •Maslow’s progression principle is that a need at any level becomes activated only
- •Maslow’s work, along with the Hawthorne studies, surely influenced another prominent management theorist,
- •Theory X assumes people dislike work, lack ambition, are irresponsible, and prefer to
- •Argyris Suggests That Workers Treated As Adults Will Be More Productive. Ideas set
- •Argyris clearly believes that when problems such as employee absenteeism, turnover, apathy, alienation,
- •Rapid Review • Follett’s ideas on groups, human cooperation, and organizations that served
- •• Managers use quantitative analysis and tools to solve complex problems. • Organizations
- •In our world of vast computing power and the easy collection and storage
- •Analytics is the systematic use and analysis of data to solve problems and
- •Problem: A big box retailer is trying to deal with pressures on profit
- •Operations management is the study of how organizations produce goods and services.
- •An open system transforms resource inputs from the environment into product outputs.
- •Contingency thinking tries to match management practices with situational demands.
- •Quality Management Focuses
- •Any research following the scientific method will display the following characteristics:
- •Rapid Review • Advanced quantitative techniques in decision sciences and operations management help
- •Learn About Yourself
- •Ethics and Social Responsibility
- •• Ethical behavior is values driven. • Views diff er on what constitutes
- •Consider this situation. About 10% of an MBA class at Duke University were
- •Terminal values focus on desired ends or what someone wants to achieve, such
- •Views Differ on What Constitutes Moral Behavior
- •Utilitarian View A business owner decides to cut 30% of a small firm’s
- •Justice View A behavior is ethical under the justice view of moral reasoning
- •Interactional justice focuses on treating everyone with dignity and respect. For example, does
- •The moral rights view considers behavior to be ethical when it respects and
- •Cultural relativism suggests there is no one right way to behave; cultural context
- •Ethical imperialism is an attempt to impose one’s ethical standards on other cultures.
- •I define an unethical situation as one in which I have to do
- •People Have a Tendency to Rationalize Unethical Behavior.
- •“It’s not really illegal.” Wrong—this implies that the behavior is acceptable even in
- •Ethical frameworks are wellthought-out personal rules and strategies for ethical decision making.
- •Rapid Review • Ethical behavior is that which is accepted as “good” or
- •An immoral manager chooses to behave unethically. An amoral manager fails to consider
- •Ethics training seeks to help people understand the ethical aspects of decision making
- •Discrimination—“Factories shall employ workers on the basis of their ability to do the
- •Rapid Review • Ethical behavior is influenced by an individual’s character and represented
- •The way organizations behave in relationship with their many stakeholders is a good
- •Perspectives Differ on the Importance of Corporate Social Responsibility.
- •Shared value approaches business decisions with understanding that economic gains and social progress
- •Rapid Review • Corporate social responsibility is the obligation of an organization to
- •Concepts of Leader and Manager
- •Comparison bet. Leadership and Management
- •Comparison bet. Administration & Management
- •Administration Versus Management
- •Contd.
- •Productivity Orientation
- •Human Relation Orientation
- •Process Orientation
- •Decision-Making Orientation
- •Contd.
- •Systems Approach
- •Contd.
- •System approach
- •Function of Management
- •Planning
- •Contd.
- •Contd.
- •Contd.
- •Organizing
- •Organizing involves:
- •Contd.
- •Leading
- •Contd.
- •Controlling
- •Principles of management that will apply in different situations
- •“Management by Objectives”
- •Contd.
- •“Division of Labor”
- •Contd.
- •“Coordination of Activities” or “Convergence of work”
- •“Substitute of Resources”
- •“Functions Determine Structure”
- •“Delegation of Authority”
- •Contd.
- •Contd.
- •“Management by Exception”
- •General Principles of Management-
- •Division of work: This is the specialization that economists consider necessary for efficiency
- ••Subordination of individual to general interest: This is self explanatory when the two
- •Initiative: Initiative is conceived of as the thinking out and execution of a
- •The Environment
- •Decision making/Problem Solving Steps
- •Six Criteria to Systematically Evaluate Ideas
- •The Overall Planning Process
- •Strategic Goals
- •How Goals Facilitate Performance
- •Plans According to Extent of Recurring Use
- •The Strategic Management Process
- •The functional structure of organization
- •Matrix organisation structure
- •Tall organisational structure with seven
- •Flat organisation with three(3) levels
- •Methods of Horizontal Co-ordination
- •Horizontal coordination methods for increasing information-processing capacity
- •Formal and informal groups in an organisation
- •The Control Process
- •Steps in the control process
- •Four levers of strategic control
- •Thank You
Concepts of Leader and Manager
Leader
•Is visionary in identifying need change
•Is a role model
•Is sensitive to timing initiatives
•Is creative in identifying solutions
•Individual efforts
Manager
•Assess the driving and restricting forces
•Identifies and implements strategies
•Seek subordinates input
•Supports and rewards
•Understands future directions
Comparison bet. Leadership and Management
Management |
Leadership |
•Management is responsible for various functions such as planning, organizing, leading and controlling, which are related to the total organization
•Management is concerned
with the promotion of the welfare of the entire organization without giving scope to vested interest.
• Leadership is the ability to influence the group in achieving the goals set by the management
•Leadership influence individual which will contribute to the attainment of group goals
•Leadership used informal
power to influence the group
• Leadership is necessary to create change
Comparison bet. Administration & Management
Administration
•Determination of Objectives
•Thinking and determinative functions.
•Take major decisions about over enterprise.
•Planning and organizing functions involved.
•It coordinate finance, production and distribution
Management
•Plans and actions
•Doing and executive function
•Takes decisions within the framework set by the admin.
•Motivating and controlling functions also involved.
•It uses organization for the achievement of the targets fixed by administration.
Administration Versus Management
Administration |
Management |
• The process and agency |
• The process and agency, |
which is responsible for the |
which directs and guides the |
determination of aims for |
operations as an organization |
which an organization and its |
in the realizing of established |
management are to strive, |
aims. |
which establishes the broad |
• Higher functions of |
policies under which they are |
management includes |
to operate and which gives |
administration. |
general oversight to be |
• Two types of management |
continuing effectiveness of |
are there: administrative and |
the total operation in |
operative management. |
reaching the objectives |
|
sought. |
|
Contd.
• Management can be defined categorizing under orientations.
1.Productivity orientation
2.Human relation orientation
3.Process orientation
4.Decision-Making orientation
5.Systems approach
Productivity Orientation
•Management is the art of knowing “what you want to do ….in the best and cheapest way.” – Frederick W. Taylor (1914), profounder of this approach
•Management is to conduct the affairs of a business, moving towards its objectives through a continuous improvement and optimization of resources via the essential management functions.
–Henri Fayol (1917)
•Critics: definition ignores the human side, which is the most important element of management, and also silent about the process of management.
Human Relation Orientation
•Management is the art of getting things done through and with informally organized groups, and it is the art of creating the environment in which people can perform and individuals could cooperate towards attaining group goals.
•Critics: management thinkers put primary focus on people and their feelings, not on productivity or functions. The chief concerns are individuals, group process, interpersonal relations, leadership, and communication.
Process Orientation
• Management is the process by which managers create, direct, maintain and operate purposive organizations through systematic coordinated cooperative human efforts. – Dalton McFarland (1976)
•The distinct process consisting of planning, organizing, actuating and controlling to determine and accomplish the stated objectives by the use of human and other resources. – Terry & Franklin (1988)
•Critics: this approach embraces human element: the most important aspect of management, clarifies about what a manager has to do and why and also clearly indicates how it is done. The management thinkers believe that management does not do; it gets others to do.
Decision-Making Orientation
• Management is simply the process of decision making and control over the action of human beings for the express purpose of attaining pre determined goals.
•The management quality is judged by the quality of decision in diverse situation in the economic front and amid risks and uncertainties. – Banerjee (1996)
Contd.
•Focuses on managerial decisions. It views management as a series of decision making. Concentrates on rational approach to decision making.
•Critics: this orientation is silent about the process part, a it provides no clues at all as what the manager needs to know and do. – Ernest Dale (1973)